Privacy Policy

1. Information We Collect

Depending on how you use our Services, we may collect the following information:

Personal Information

• Full name
• Mobile/telephone number
• Email address
• Date of birth or age, where required for providing dental services
• Address or location information, where necessary
• Other contact details you voluntarily provide

Appointment Information

When you book or request an appointment, we may collect:

• Preferred appointment date and time
• Dental service or treatment selected
• Appointment status and related information
• Information you provide in appointment notes or messages

Health and Dental Information

If you voluntarily provide information for consultation or treatment, we may collect information such as:

• Dental history
• Medical history
• Symptoms or treatment-related information
• Previous dental treatment details
• Dental reports, images, prescriptions, or other documents you choose to provide

We only use health-related information when reasonably necessary to provide, coordinate, or improve dental care and related services.

Device and Technical Information

When you use our website or application, certain technical information may be collected automatically, such as:

• Device type and model
• Operating system
• App version
• IP address
• Browser type
• General usage information
• Error logs and diagnostic information

2. How We Use Your Information

We may use your information to:

• Create and manage appointments
• Process appointment requests and bookings
• Contact you regarding your appointments
• Send appointment confirmations, reminders, cancellations, or updates
• Provide dental consultations and treatment
• Maintain appropriate dental and treatment records
• Respond to your questions and requests
• Provide customer support
• Improve our website, application, and services
• Maintain security and prevent fraud, misuse, or unauthorized access
• Comply with applicable legal and regulatory requirements
• Communicate important service-related information

We will not use your personal information for purposes unrelated to the Services without a lawful basis or, where required, your consent.

3. How We Share Your Information

We do not sell or rent your personal information.

We may share information only when reasonably necessary for providing our Services or complying with applicable requirements. This may include sharing information with:

• Authorized doctors, dentists, clinicians, and clinic staff involved in your care
• Service providers that help us operate our website, mobile application, appointment system, hosting, communications, or technical infrastructure
• Payment providers, if payment services are available and you make a payment
• Professional advisers where necessary
• Government authorities, regulators, courts, or law-enforcement agencies when required by applicable law
• Other parties when you specifically authorize or request us to share your information

Third-party service providers may process information only for the purposes for which they are engaged and subject to appropriate contractual or legal safeguards where applicable.

4. Appointment Booking

Our application may allow you to request or book appointments.

To process an appointment, we may require information such as your name, mobile number, email address, selected treatment/service, and preferred appointment date and time.

We may use this information to confirm your appointment, contact you regarding changes, and provide related dental services.

5. Medical and Dental Information

Dental and medical information is sensitive information. We take reasonable measures to protect such information and limit access to authorized personnel who need it for legitimate healthcare or operational purposes.

Please do not submit information through the application or website that you do not want us to receive.

The information you provide may become part of your dental or healthcare records where required for your care and may be retained according to applicable professional, legal, and regulatory requirements.

6. Communications

We may contact you using the contact information you provide for service-related purposes, including:

• Appointment confirmations
• Appointment reminders
• Appointment changes or cancellations
• Treatment-related communications
• Responses to your requests or enquiries

Where legally required, we will obtain appropriate consent before sending promotional or marketing communications.

You may request to stop receiving non-essential promotional communications at any time.

7. Cookies and Similar Technologies

Our website may use cookies or similar technologies to provide essential functionality, remember preferences, understand website usage, and improve the user experience.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect some website functionality.

8. Mobile Application Permissions

Depending on the features available in the application, the app may request access to certain device features or information.

We will request permission where required by the operating system and will use permitted information only for the relevant functionality.

For example, if you choose to upload a dental report or image, the application may request access to your device's photos or files for that specific purpose.

You can manage application permissions through your device settings.

9. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, misuse, or destruction.

However, no website, application, database, or method of transmission over the Internet can be guaranteed to be completely secure.

You should also take reasonable steps to protect your account, device, passwords, and other credentials.

10. Data Retention

We retain personal and healthcare information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing healthcare services, maintaining appropriate records, resolving disputes, enforcing agreements, and complying with applicable legal, professional, tax, accounting, and regulatory requirements.

Retention periods may vary depending on the type of information and the reason it was collected.

When information is no longer required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.

11. Your Rights and Choices

Depending on applicable law, you may have rights concerning your personal information, which may include:

• Requesting access to information we hold about you
• Requesting correction of inaccurate or incomplete information
• Requesting deletion of information where legally permitted
• Requesting restriction of certain processing
• Withdrawing consent where processing is based on consent
• Requesting information about how your data is used or shared
• Raising a privacy-related complaint

Some requests may be subject to legal, medical-record, or regulatory limitations.

To exercise an applicable privacy right, contact us using the details provided below.

12. Children's Privacy

Our Services are not specifically directed at children.

We do not knowingly collect personal information from children except where it is provided by a parent, legal guardian, or otherwise permitted or required for providing healthcare services.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review the situation and take appropriate action.

13. Third-Party Services and Links

Our website or application may contain links to third-party websites, services, payment providers, maps, communication services, or other platforms.

Third-party services operate under their own privacy policies and terms. We are not responsible for the privacy practices of third-party services that we do not control.

We encourage you to review the privacy policy of any third-party service before providing personal information to it.

14. Payments

If our Services provide online payment functionality, payment transactions may be processed through third-party payment service providers.

We may receive limited payment-related information, such as transaction status or payment reference information, but payment card or banking information may be handled directly by the relevant payment provider according to its own privacy policy and security practices.

15. International Data Transfers

Depending on the service providers and technical infrastructure used to operate our Services, your information may be processed or stored in locations outside your state, region, or country.

Where applicable, we will take reasonable steps to ensure that such processing is carried out in accordance with applicable privacy and data-protection requirements.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our Services, technology, legal requirements, or privacy practices.

When we make changes, we may update the "Effective Date" shown at the top of this Privacy Policy.

We encourage you to review this page periodically to stay informed about how we protect your information.

17. Contact Us

If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us:

We will review privacy-related requests and respond within a reasonable period, subject to applicable law and the nature of the request.

18. Consent

By using our website, mobile application, or appointment booking services, you acknowledge that you have read and understood this Privacy Policy.

Where applicable law requires consent for a particular use of personal information, we will seek that consent through an appropriate mechanism.